My parents shared a column with me that they saw in a December 5th 2010
edition of the Courier Journal. The column, entitled "Mastering resilience is the key to survival" is by New York Times best selling author and
business executive, Harvey Mackay.
Mackay starts the article by sharing an old saying: "It is easy to change things. It is hard to
change people." He goes on to state: "Resistance to change is perhaps the biggest threat to progress a business can face."
He gives
an example of a young individual in the early 1970s named Gary Boone who had pitched the idea of a "full computer on a chip" to management of
his employer Texas Instruments. The top computer expert is said to have told Boone, "Young man don't you realize that computers are getting
bigger, not smaller?"
In another example, Steve Jobs and Steve Wozniak tried to pitch the idea of personal computers to their
supervisors at Atari and Hewlett-Packard. And now the company they founded is a house hold name with revenues over $20 billion (as of Sept
2010), called Apple, Inc.
Mackay suggests that "to not only survive, but to thrive, the skill you need to master is resilience." He
relates this to companies by stating "your organization's ability to change quickly depends on your employees. Memoes and new mission
statements won't produce results on their own. Change has to come from within your work force."
I found the advice that Mackay
offers to managers and supervisors to be very interesting: "If you're a manager, you need to set the stage so employees know what is happening
in your company and in your industry, or they won't see any reason to do things differently. Share as much as you can about your finances, the
problems your organization is facing, and what's likely to happen if you all do nothing."
Mackay offers a list of essential items,
to quote:
- Learn from experience. Resilient people reflect on what happens to them - good and bad - so they can move forward
without illusion.
- Accept setbacks and losses. Face the reality of what happens in order to get past it.
- Recognize emotions. Resilient people identify what they're feeling and express their emotions appropriately.
- Think creatively and flexibly. Look for new ways to solve problems and face challenges.
- Ask for help. Resilient people don't try to do everything themselves. Ask others for assistance, and learn how to do so graciously
and effectively.
Mackay's Moral to wrap up the column is: "If you still believe you can't teach an old dog new tricks, you might as
well roll over and play dead."
For more about Harvey Mackay visit:
www.harveymackay.com